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Privacy Policy

Last Updated: 30th August 2024

Silk Media (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://silkmedia.uk, use our services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Data We may collect personally identifiable information (“Personal Data”) such as your name, email address, phone number, mailing address, or any other details you voluntarily provide when you:

  • Register for an account
  • Subscribe to our newsletter
  • Fill out a contact form
  • Make a purchase or request a service
  • Participate in surveys or provide feedback

1.2 Non-Personal Data We may also collect non-personal information (“Non-Personal Data”) that cannot be used to identify you directly. This may include:

  • Browser type and version
  • Device information
  • IP address
  • Geographic location
  • Pages visited and time spent on the website
  • Referring/exit pages

1.3 Cookies and Tracking Technologies We use cookies, web beacons, and other tracking technologies to collect information and enhance your experience on our website. Cookies are small data files that are stored on your device when you visit a website. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our website and services
  • To improve and personalize your experience
  • To process transactions and send related information
  • To communicate with you, including responding to your comments, questions, and requests
  • To send marketing and promotional communications
  • To analyse usage patterns and improve our website’s functionality
  • To detect, prevent, and address technical issues or fraudulent activities

3. Sharing Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request the correction of inaccurate or incomplete data.
  • Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal data under certain circumstances.
  • Portability: You have the right to request the transfer of your personal data to another organization or directly to you.
  • Withdraw Consent: If you have given consent for processing your personal data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email address].

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Silk Media
hello@silkmedia.uk